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If you identify an error with our provider directory, please report it to the Gold Kidney Health Plan's Provider Directory Update Hotline at (480) 903-8502 ext. 299. For individuals with a hearing or speech disability who use TYY-based Telecommunications Relay Services, please dial 711.

If you need help finding a network provider or want to request a hard copy of Gold Kidney Health Plan provider directory, please call our Member Services Department at (844) 294-6535 (TYY 711). Gold Kidney Health Plan will mail a hard copy of the provider directory to you within three (3) business days of your request.  Our office hours are 8:00 AM to 8:00 PM local time. 
(i)	October 1st - March 31st:          We are available 7 days a week. 
(ii)	April 1st - September 30th:        We are available Monday through Friday.

When voicemails are left after hours or on holidays, we will return your call within one business day. 

Gold Kidney offers HMO-POS (health maintenance organization - point of service) plans that allow Member access to a broader array of providers and services. Members are required to select a primary care physician (PCP) who coordinates your care and assists with referrals to specialists when needed. In addition to having access to in-network providers, at no additional cost, the HMO-POS benefit also allows members to see out-of-network doctors and facilities who are willing to provide care.  

Gold Kidney does not discriminate based on a person's race, ethnicity, national origin, gender, age, mental or physical disability, health status, claims experience, medical history, genetic information, evidence of insurability, or geographic location within the service area. 

Please contact Member Services (844) 294-6535 (TTY 711) to request provider directory information in an alternate accessible format. 

Gold Kidney Health Plan is an HMO, HMO-POS C-SNP with a Medicare contract. Enrollment in Gold Kidney Health Plan depends on Medicare contract renewal.

Out-of-network/non-contracted providers are under no obligation to treat Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.